Refund policy

Return and Exchange Policy

We do not accept cancellations, returns, or exchanges after purchasing products.

Faulty Items & Repair Policy

We take product quality seriously. Please review the following guidelines regarding faulty items and repair services:

Faulty Goods

  • Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or not as described.
  • Items damaged due to normal wear and tears, accidents, improper washing, or misuse will not be classified as faulty.

Reporting Faulty Items

  • If you believe your item is faulty upon receipt, please email with photos and receipt of the item. Our Customer Service team will assist you further.
  • Please do not remove the identification tag or disposable seal, and ensure the item is returned in its full packaging when sending back a faulty product.
  • Complaints of faulty items must be raised within 8 days of receiving your items. EVISU reserves the final right of interpretation regarding faulty items.
  • Please reach out to our Customer Service team at to receive exchange approval and assistance before sending any items back.

Not Considered Quality Issues

Please note the following are not recognized as quality issues or product faults:

  • Minor threads, raw edges (common in apparel), and color variations due to monitor differences.
  • Product thickness, hand-feel, running threads, and other subjective details.
  • Style, color, or personal preference concerns.
  • Fabric properties (the inherent nature of certain fabrics, such as tassels or delicate materials that may be easily damaged if washed or handled inappropriately).
  • Damage caused by improper use, washing, alterations, or other human factors.

EVISU reserves the right of final interpretation regarding quality issues.

Repair Services

  • We offer repair services for selected items; however, not all products are eligible. A service fee and delivery fee may apply for repairs.
  • Please consult our Customer Service team to confirm whether your item can be repaired.

For further assistance, please contact our Customer Service team at .

EVISU reserves the final right of interpretation for all terms and conditions.